Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all included accessories. You'll also need your receipt or proof of purchase.

To start a return, please contact us at support@norvaux.com.

If your return is approved, we'll provide instructions on how and where to send your package. Please note that returns sent without first requesting authorization will not be accepted.

Return Address:

Am Bonneshof 14
40474 Düsseldorf
Germany

If you have any questions regarding a return, feel free to contact us anytime at support@norvaux.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is defective, damaged during shipping, or you received the wrong product, contact us immediately at support@norvaux.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or custom-made products

  • Gift cards

  • Sale or clearance items (unless required by applicable law)

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to receive a replacement is to return your original item (once approved) and place a new order for the product you'd like.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

To qualify, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at support@norvaux.com.