Shipping policy
Processing Time
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
Shipping Rates & Delivery Times
Germany
We offer standard shipping on all domestic orders. Delivery typically takes 2–5 business days from the date of dispatch.
European Union
We ship to all European Union member states. Delivery generally takes 5–10 business days. Shipping rates are calculated at checkout based on your delivery address and order details.
International Shipping
We proudly ship to customers worldwide. International delivery times vary by destination but typically range from 7–21 business days. Please note that customs processing may occasionally cause additional delays.
Shipping Costs
Shipping costs are calculated and displayed during checkout before your purchase is completed.
We're currently offering FREE shipping on all orders for a limited time.
Customs, Duties & Taxes
For orders shipped outside the European Union, customs duties, import taxes, or other local fees may apply. These charges are the responsibility of the customer and are not included in the order total or shipping cost.
We recommend checking with your local customs office for more information before placing your order.
Order Tracking
Once your order has shipped, you'll receive a shipping confirmation email with your tracking number, allowing you to monitor your package throughout its journey.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at support@norvaux.com. Our support team will investigate the shipment and work to resolve the issue as quickly as possible.